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Design de projetos de governo digital  1ª edição em português

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Course type
MOOC
DATE
-

PRICE
GRATIS

LANGUAGE
Portuguese

DEDICATION
20 horas / 10 semanas

ABOUT THIS COURSE

Hoje mais do que nunca, os cidadãos exigem uma administração pública ágil e proativa que lhes permita fazer seus negócios sem sair de suas casas - em outras palavras, eles exigem um governo digital. Da mesma forma, os governos precisam se transformar para tirar proveito dos benefícios que a digitalização traz aos países: maior eficiência e produtividade, melhor tomada de decisões e menos corrupção. Nos últimos anos, os governos do Brasil, começaram a criar estratégias digitais para melhorar seus serviços às pessoas e empresas, transformando a gestão de dos seus procesos e melhorando o intercâmbio de informações dentro e entre instituições. Graças a este curso, você conhecerá algumas das experiências bem-sucedidas de transformação digital do governo no Brasil. 

Neste curso vamos apresentar três módulos sobre o design de projetos de governo digital. Primeiro há um módulo básico, incluindo a identificação dos problemas que provavelmente serão melhorados através da transformação digital: uma estratégia, um diagnóstico e uma estrutura de monitoramento e avaliação; todos os quais são necessários em qualquer projeto de desenvolvimento, mas têm diferentes toques no mundo do governo digital. Em seguida, você verá alguns dos componentes técnicos mais comuns, tais como simplificação de procedimentos, modernização da gestão administrativa, criação de uma visão holística dos dados e reforço da cibersegurança. E finalmente, você discutirá questões transversais que são necessárias para viabilizar os componentes técnicos a serem implementados: uma estrutura regulatória, talento humano, comunicação e design centrado no usuário. 

Não perca a oportunidade e inscreva-se para aprender com especialistas do Banco Interamericano de Desenvolvimento e benchmarks internacionais que compartilham suas experiências e lições aprendidas neste curso. 

AUDIENCE OF THE COURSE

Este curso está em um nível intermediário e é projetado para pessoas com conhecimento prévio do governo digital, suas características e benefícios. Se você não tiver esse conhecimento, recomendamos que complete o curso a seguir:  Gobierno digital  (en Espanhol).

COST & REIMBURSEMENTS

Se você optar pelo acesso ao curso na modalidade de auditoria, você pode fazê-lo gratuitamente e terá 10 semanas para completá-lo a partir do dia da inscrição. Se optar pelo acesso ao curso na modalidade certificado verificado, poderá acessar o curso de forma ilimitada e poderá realizar as avaliações qualificadas até a data de encerramento, 15 de fevereiro de 2023, após efetuar o pagamento de US$ 29.

KNOWLEDGE AREAS

SECTOR
TOPICS
Development of Institutions
Social Development
COMPETENCIES
Design of Public Policies
Development effectiveness
Planning and organizing
Problem Solving and Innovation
Technology fluency

FREQUENTLY ASKED QUESTIONS

In order to participate in an online course you must have a computer with an Internet connection. We recommend that participants have the following:
  • Connection: Access to high speed data network – not dial-up (wire, DSL, etc.)
  • Processor: Pentium IV 3.0 Ghz / equivalent or superior processor (a dual core processor recommended)
  • Operating System: Windows XP Service Pack 3, Windows Vista Service Pack 2, Windows 7 & 8 with the latest updates installed (updates availables on: http://update.microsoft.com ), GNU/Linux (Debian, Ubuntu, Linux Mint, etc)
  • RAM Memory: 2+ Gigabytes RAM
  • Hard Disk: 120 Gb
  • SoundCard and speakers (headset (microphone, headphones) connected to the soundcard of the computer)
  • Software: to install latest updates unless otherwise specified:
    • Internet Browser: Firefox / Chrome / Internet Explorer 8 or superior
    • Internet explorer: http://www.microsoft.com/ie
    • Firefox: http://www.firefox.com
    • Chrome: http://google.com/chrome
    • Anti – virus: Current
    • Office Automation: Microsoft Word 2003 or later, Libre, LibreOffice, OperOffice
    • Java / JRE: http://java.sun.com/javase/downloads/index.jsp
    • Adobe Flash Player: http://get.adobe.com/flashplayer/
    • Adobe Reader: http://get.adobe.com/reader
    • QuickTime: http://www.apple.com/quicktime/download/
The advantage of an online course is that you can attend class from any location and without having to keep a strict schedule. This facilitates the participation of students and teachers from diverse backgrounds, enriching the process of transculturalization in the global approach we intend to take in these courses.
Each course has been designed to be completed in a predetermined number of hours. While the virtual classroom allows for flexible hours, you must commit to comply with the allotted timeframe for completing each module. This course includes group activities, during which you will need to coordinate your work with peers assigned to your group.
The Virtual Classroom you will find all of the necessary information that corresponds to your course; from the different sections of the room you can access learning materials, assignments, tests, and other relevant documents
You can ask your questions via the forums and messaging tool, as well as by emailing your course tutor.
Upon completion of the INDES online course, participants receive a certificate according to the following conditions:
  • Certificate of course completion: If you meet the conditions for participation in the course and earn a point total more than 65 and less than 90
  • Certificate of course completion with honors for excellence: If you meet the conditions for participation in the course and earn a point total above 90
Any participant who obtains less than 65 total points will not be entitled to receive a certificate. In accordance with the provisions for online courses, the INDES certificates are in digital format and placed in the virtual classroom where you can print one in color and on cardstock. In this case, the certificate that you print will be the original document, which INDES has provided for you via an online format. On the other hand, if you need to verify the validity of the certificate, you may request verification by contacting INDES; we will confirm that you have completed the course.
If you would like to receive information about future courses, register for our E-Alerts; this will automatically send you information about future events.
For technical assistance, our support team is ready and available to help you 24 hours a day, 7 days a week. You can contact us at INDES-HELP; please be ready to explain in detail the problem you’re encountering.

ABOUT INDES

INDES has completed a number of publications, including books, case studies, and other work documents and publications. Click here to see a list of all INDES publications.
If a participant needs to withdraw from a course due to circumstances beyond his/her control, INDES will make every effort to refund the course fee. However, due to the high administrative costs involved in processing a check from the Inter-American Development Bank to a given participant, the following conditions will apply:
  • 1.Virtual courses: No refunds will be given for virtual courses. Participants will receive a course payment transfer which can be used for any courses offered by INDES during the next year.
  • 2.Course payment transfer policy: If a participant requests to transfer his/her course payment to participate in a future edition of a course due to circumstances beyond his/her control (ex. health issues, family issues), the course coordinator will make the decision as to whether or not to grant him/her the transfer. It is important to note that course payment transfers are reserved exclusively for those persons who find themselves in an unexpected situation which prevents them from participating in the course. This privilege may only be used once. Depending on the course, a difference in course fees of a future edition to which the participant has transferred may apply
  • 3.In case of dismissal: No refunds or course payment transfers will be given to a participant who is dismissed from a course due to inappropriate behavior as detailed in the participant dismissal policy
Any participant whose failure to comply with the conditions established in the course syllabus may lose his/her right to continue accessing the virtual classroom. Failure to comply with any of the following conditions will result in immediate dismissal from the course and may not be eligible for a course payment transfer:
  • Failure to complete two of the mandatory evaluated activities
  • Failure of a participant to access the virtual classroom during the timeframe established in the course syllabus
  • Any participant that continues to behave inappropriately in the virtual classroom after having received notification about his/her inappropriate behavior from the instructor/tutor and/or course coordinator concerning the inappropriate behavior.
Instructor responsibilities: Each instructor has different responsibilities during course preparation and will play different roles during the course. The team is comprised of a course coordinator, who has developed the didactic material related to the content and the introductory instructions to the course activities, and the instructor-tutors. The instructor-tutors are a satellite group supporting INDES who have participated in the course creation as well as having taken an INDES train-the-trainer course and a face-to-face INDES course related to social management. The course instruction will be built on exchanges that include the course coordinator and the course instructor-tutor. The responsibilities of each are detailed below: Coordinator: The course coordinator is charged with the coordination and supervision of the course development, including:
  • Supervising the didactic material and the description of the course activities
  • Monitoring the course tutor
  • Participating in some of the discussions during the course
  • Defining the evaluation matrices and guidelines for course activities
  • Reviewing participant evaluations and their corresponding academic certificates
  • Intervening in possible appeals or disagreements between the instructor-tutor and participants in reference to said evaluations
Instructor-tutor: The course instructor-tutor is focused on the participant orientation, monitoring and interaction, through communication resources available in the INDES virtual classroom: instant messaging, forums and announcements. The instructor-tutor’s commitment during the course can be summarized as follows:
  • Respond to messages within 24 hours during the weekday and within 48 hours during the weekend
  • Review submitted papers and provide feedback to participants within 3 days (72 hours)
  • Notify a participant of losing his/her right to continue in the course in the case of not having adhered to his/her responsibilities as detailed in the participant section below
  • Provide guidance to participants in the course dynamics and facilitate exchanges among participants
  • Provide information relevant to participant performance at the end of the course
Participant responsibilities: Participants are responsible for their own learning process. Their expected to fulfill the following commitments:
  • Access the course at least once a day to keep informed of proposed course activities, lectures and tasks
  • Fulfill proposed task requirements by the established deadlines, both individual and group activities
  • Keep the instructor-tutor informed about any exceptional circumstances which may impede compliance with participant responsibilities in the course and submit incomplete assignments as indicated by the instructor-tutor
  • Perform all required course work, individual as well as group activities. Actively participate in group activities. Group activity is obligatory. Failure to comply with this requirement will result in losing the right to access the classroom and the course
  • Collaborate in the learning of other participants in the course, sharing experiences, ideas and lessons with the instructor-tutor and other participants
Any participant who fails to fulfill these commitments puts his/her achievement of the course objectives in jeopardy and may lose his/her right to access the classroom. Failure to comply with the following obligations will result in automatic suspension of said rights:
  • Failure to access the classroom for more than one week
  • Failure to participate in any group activities
  • Failure to turn in or partial completion of three or more required activities
  • Continued unacceptable behavior in the classroom after having been notified by the instructor-tutor and/or the course coordinator of this unacceptable behavior
  • Participants should bring their grievances to their course coordinator for appropriate consideration
  • Course coordinators will address grievances within a 48-hour period
  • If the grievance is not satisfactorily addressed within this time frame, participants can bring grievances in the following link INDES-HELP
If a grievance is in regards to a course coordinator specifically, the coordinator may be bypassed and the grievance directly submitted in the following link INDES-HELP too.